About refunds

📦If you wish to cancel your order before it has been dispatched, we will process it for you via email or WhatsApp, refund requests will be processed within one business day, refunds may take up to 5 business days to reach your account depending on how long it takes for your bank to process the transaction.

📦If you process a refund after the order has been sent, you will need to resend it after receiving the goods. Your refund will reach your account after we receive the returned product.

📦If the return is caused by the consumer, the consumer shall bear the shipping cost. The exact cost is subject to the courier company you choose.

bao’guoIf the item received is damaged or incorrect due to us, the consumer is not responsible for the shipping cost for this.


    About returns

    ✈Please return the item within 30 days for a refund. Return shipping costs are the responsibility of the buyer.

    ✈If the received goods have defective defects in quality and quantity, please contact us within five days of receiving the goods, we will replace the defective products after receiving the sent back products. If you have any dissatisfaction after receiving the goods, please contact us in time, we will do our best to solve the problem for you.

    ✈We are not responsible for any damage or loss during transportation.

    ✈Before returning an item, please contact us in advance within 30 days of receipt with the order number and reason for return, and we will provide you with a solution,

    ✈We can replace any returned item if we receive it unopened and does not affect re-sale.

    ✈Please note that we will charge a shipping and handling fee.

    Upon receipt of a return, we will inspect the item to ensure that it is eligible for re-sale.