SHIPPING RELATED

ā„Shipping costs vary depending on the address of the order and the weight of the item, and the shipping cost for each order will be shown when you add the product and checkout.
ā„We will email you a package tracking number after the order is placed, or you can track it via https://www.17track.net/en.
Your item will be packaged in a secure box or ziplock bag to ensure the integrity and sealing of the item, so you don’t have to worry about security during shipping.
ā„If you have any other questions about shipping, you can contact us through joryalashoffical@gmail.com,we will be happy to answer your questions, wish you happy shopping!


Other Questions:

1.How to track my packages?
We will send you a shipping number by email after each package is sent out, and you can track it by this number
2.Parcel signing aspects.
We do not use PO box, all packages need to be signed for by the buyer to ensure that the goods arrive safely in the hands of the customer, which is also to ensure the privacy of the goods.
3.My package not arrive,what do i do?
Please contact the courier company at the first time, after the goods are sent out, the responsibility of ensuring the safety of transportation lies with the courier company, who is more aware of the shipping details of the goods. However, if you need further help, you can contact us through joryalashes@gmail.com and we will assist you and the courier company together to start the investigation.

4.Taxes?
Taxes vary from country to country and are not shown on the order page.Please contact your countryā€™s relevant authority to inform yourself about any charges.You as the buyer are responsible for these charges.But contact us and we can offer you a discount code as compensation
5.Send to a wrong address?
If the shipping address is wrong because we filled in the wrong information, we are fully responsible for it,we will send your original ordered products ASAP or refund you .
If the address you provided is incorrect, it is your responsibility and therefore we cannot correct the order or cover additional shipping costs.
We recommend that you contact the courier company to provide your waybill number and have the parcel re-delivered to your correct address.
It should be noted here that it is very difficult to change the harvesting information once the parcel is shipped, so please make sure that the harvesting address is correct when you place the order.
6.Lost packages?
We apologize for any inconvenience this may have caused you!When your order ships, we will send you an email with tracking information for your order. We recommend that you check this tracking link.
Contacting your carrier directly is the fastest way to locate your package, arrange for delivery, and get information on estimated delivery dates.While we are happy to help wherever possible, you will need to contact the carrier directly to find out the location and delivery details of your package.

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PLEASE CONTACT US IF YOU HAVE FURTHER QUESTIONS~